At Bruce Hikes, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refunds and Returns Policy ensures a smooth process for you.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original condition, and returned in the original packaging.
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To initiate a return, please contact us at [email protected] with your order number and details.
Refunds
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Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days after receiving the returned item.
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Refunds are issued to the original payment method (for cash on delivery orders, we will arrange a bank transfer or suitable method agreed with you).
Exchanges
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If you wish to exchange an item (for size, style, or another product), please request it within 14 days of delivery. Exchanges are subject to product availability.
Non-Returnable Items
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For hygiene and safety reasons, certain items such as undergarments, socks, or personal-use gear may not be eligible for return. These exclusions will be clearly indicated on the product page.
Shipping Costs for Returns
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Customers are responsible for the return shipping costs unless the item received was defective or incorrect.
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In the case of defective or wrong items, Bruce Hikes will cover the return shipping expenses.
Contact Us
For return or refund requests, please reach out to us:
Email: [email protected]